INTERNET (CUSTOMER SERVICE PART 3)

I had not really intended on writing a three part series on customer service, but here it goes. This one will be short and sweet. LISTEN TO YOUR CUSTOMERS. So sorry to shout but I have had very intermittent internet service this week and I cannot get anyone at Comcast to do anything about it. I was on the phone with the rep last night and was told to call back in 24 hours if it still wasn't working and that it probably was my router. I know that all of this isn't true because they have been doing some road work near my condo and every time they work, my internet goes out. It usually comes back on when they stop working. This is okay with me, but now I have been without it for over 24 hours and they haven't been out there working. So the point is, the rep wasn't listening to me, nor did he bother to check my history of calls, nor bother to check is there was an issue in my area. Posts may be even more spotty than usual until I can get this figured out or get a new service.